Terms and Conditions
The customer is responsible for actual shipping charges, taxes and fees associated with it. We ship through UPS, FEDEX, and USPS. All three carriers use the USPS Address Database for verifying addresses. If the address provided by the customer is not valid, it becomes subject to address correction fee's. The customer/buyer is 100% responsible for all fee's a associated with the incorect address they provided. In most cases UPS and FEDEX fees do not exceed $20 per attempt. If in doubt, addresses can be verified here, USPS ADDRESS LOOKUP.
We will do our best to get whatever you need, to wherever you need it. However, we will NOT pay import/export taxes, tariffs, or brokerage fees, imposed by anyone including foreign governments for the shipment of products into their countries. If you live outside of the USA the full responsibility for those or any other fees if they apply, will be yours alone.
DEFECTIVE or DAMAGED merchandise, please contact us. We will replace the damaged item or refunded your money, but we must have the defective item back to get credit for it from our vendor and we may make arrangements to have it sent back to the manufacturer instead of us.
OUR GENERAL RETURN RULE
We stock 5 brands of protective equipment in all sizes at all times. We also have 100's of sets of wheels and bearings on hand at our location at any given time. We do not stock skates, Skates are the one thing that we can't stock, we would have to stock all the different skates in all sizes and that is just not possible for us, we drop ship them from the manufacturers and distributers around the country.
If you need to return a set of skates you must contact us first for a Return Authorization number which flags the return to the vendor (us) and the customer (you) so credit can be issued back to us. Once we receive credit from them, we will issue credit back to you.
We are almost always charged a restocking fee by the manufacturers and distributers when skates are returned. We reserve the right to charge a restocking fee to cover our time and handling cost of returned skates. Restock fees can be up to 20% of the purchase price.
We are here to get you what you need to play this game and we work hard to have competitively low prices but, if you buy stuff knowing you are going to return it that is not only FRAUD but it will cost everyone including you.
RETURNS & EXCHANGES
Nearly all the items we sell are returnable if you haven't used them. Any returned product must be in "NEW" "RESALABLE" condition. Don't try to send us back stuff that has obviously been used, You will not be issued full credit for used items that are returned as new.
We will exchange products that do not fit for the proper size but you must pay the shipping associated with the exchange, we don't add any fee's we just charge what it cost to ship the new size.
If we mess-up, we will make it right. In some cases we will send you the correct item along with a prepaid return shipping label. If the item is not returned within 30 days of receiving the prepaid shipping label, it will be assumed the customer has decided to keep both shipments. The customer will be charged accordingly for unpaid items in their possession. Customer is also subject to shipping charges associated with the second shipment. Charges will be applied to credit card used in original transaction. (verification of shipment will be verified by using the tracking number located prepaid label.)
AGAIN... USED skates are NOT returnable
Do not send us skates that you have skatesd in...If you would be pissed-off taking the item out of a box you just paid full price for "NEW"... so will the next customer. How much money you get back depends on what you buy and the condition it's in when we get it back.
Custom skates are NOT returnable
If you order skates in *WIDE WIDTH* or special colors - anything outside of stock - those are not returnable for full credit.
Custom skate packages are NOT returnable
However, we can build you whatever combination of boots, plates, wheels, bearings and other parts, and as long as you have not skated in them or damaged them, it will usually be returnable. If you have any concerns, please ask before we put them together for you, and we will let you know then if your skates will be refundable.
If you ordered the wrong size, you have to pay the shipping and a $15 remounting fee to swap them out. The $15 goes towards dismounting and remounting. If we sent you something you didn't order or a different size, we will pay for whatever it takes to get you what you ordered.